How Bethy Works

From ringing phone to booked repair.

See how Bethy answers calls, triages repairs, and keeps everyone updated in five seamless steps — without you picking up the phone.

How Bethy operates. Every call handled, automatically.

01.

Forward Your Number

Pick a plan and forward your existing business line to a dedicated Bethy number. The four-step Activate flow — Plan, Agent, Forward, Test — takes minutes, with no new hardware and nothing for tenants to install.

02.

Answer & Triage

Bethy answers every call as your AI property manager, working only from the property and tenant data you've entered. Maintenance reports are triaged in seconds — category, priority, a safety note, and a realistic cost estimate.

03.

Approve & Book

Bethy sources a vetted tradesperson and proposes a fee and schedule — but nothing gets booked until you approve it. You stay in control of every pound spent on your portfolio.

04.

Confirm the Fix

Once the job's done, Bethy follows up with the tenant directly to confirm the repair actually worked before the ticket is marked complete.

05.

One Timeline, Every Record

Every call, message, and repair update lands against the right property and tenant automatically, so nothing gets lost between you, your team, and your tenants.

Solutions

Built for how you manage property.

Whether you're self-managing a handful of properties, running a letting agency across multiple landlord clients, or overseeing maintenance spend for a whole management company, Bethy fits how you already work. Here's how it looks in practice.

Independent Landlords

Stop being your own call centre.

You've got a handful of properties and better things to do than field tenant calls at dinner. Bethy answers every call, triages the maintenance report, and only pings you when a fee needs approving.

bethy_call_log.ts
Caller: "The boiler's making a banging noise"

Bethy → Category: Plumbing
Bethy → Priority: High
Bethy → Note: Possible pressure fault, advise tenant to avoid use
Bethy → Est. cost: £85–£150

Status: Awaiting your approval
Letting Agents

Fewer missed calls, per landlord client.

Managing tenancies for multiple landlord clients means the phone never stops. Bethy answers on every line, keeps each property's data separate, and gives you one clear view across all your clients — without adding headcount.

bethy_call_log.ts
Caller: "Is the flat on Elm Street still available for viewing?"

Bethy → Property: 14 Elm Street
Bethy → Action: Viewing slot booked, added to calendar
Bethy → Transcript: saved to property timeline

Status: No agent time spent
Property Management Companies

One approval workflow, whole portfolio.

Multi-team operations need a consistent, auditable way to control maintenance spend. Every fee Bethy proposes waits for sign-off, every decision is logged, and nothing gets booked without your say-so.

bethy_call_log.ts
Caller: "Fire alarm's beeping in Unit 4B"

Bethy → Category: Electrical
Bethy → Priority: Emergency
Bethy → Tradesperson sourced: vetted trades network
Bethy → Fee proposed: £120, pending approval

Status: AWAITING_APPROVAL → logged to pipeline